Weekly product updates from Zendesk, structured for quick scanning.
Knowledge Knowledge context panel search filters are more fl… · Knowledge Links in generative search answers, including Quic… · Knowledge Creations Community Content Moderation now refresh… · +10 more
Admins can now search across their Copilot auto assist proce… · Zendesk is introducing draft mode and version control for Co… · Procedure list filter translations . The "Status" label in t… · +24 more
The audit log events for creating and deleting OAuth tokens… · Agentic email As of September 16, 2026, all agentic email cu… · Web crawler Web crawler locale-handling updates are rolling… · +23 more
Additional Voice Locales: Colombian Spanish, Ecuadorian Span… · Voice Speed Control: Admins can now set how quickly the voic… · Calling recordings in Conversation Logs for Voice: Voice con… · +23 more
Agentic Messaging: If a customer's request still isn't clear… · Agentic Messaging: Smoother handoffs after a flow ends. When… · Agentic Email: procedures can now accurately reproduce long… · +12 more