Customers are increasingly seeking methods to circumvent AI chatbots and connect directly with human agents, reflecting growing frustration with automated support systems. Support teams should anticipate higher demand for human escalation pathways and consider reviewing their chatbot-to-agent handoff workflows to ensure seamless transitions that prevent customer dissatisfaction and reduce repeat contacts.
How to bypass frustrating AI customer service chatbots and quickly reach a real human representative Scripps News
Getting around AI customer service chatbots Scripps News
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