Humanoid robots are entering customer service at scale, with the market projected to exceed USD 15.8 billion by 2034, signalling a significant shift in how organisations handle frontline interactions alongside traditional platforms like Zendesk. Early adopters including McDonald's are already trialling humanoid robots in live environments, indicating that support teams will need to evaluate integration strategies for AI-powered physical agents as part of their broader omnichannel customer experience architecture.
Humanoid Robots for Customer Service Market to Surpass USD 15,837.6 Million By 2034 vocal.media
McDonald's trials humanoid robots in Shanghai for customer service Interesting Engineering