CPI's disposal of its contact centre operations signals a strategic pivot towards AI-led customer support solutions, enabling margin expansion and operational cost reductions that will fund future growth initiatives. This shift reflects the industry-wide movement towards intelligent automation in contact centres, allowing organisations to redeploy resources from traditional support infrastructure towards advanced AI capabilities that improve efficiency and customer experience outcomes.
CPI: Contact centre disposal drives AI-led focus, margin expansion, and cost savings for future growth TradingView
Streamlining Contact Center Support with AI The Palm Beach Post