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AI can handle customer service, but consumers don’t trust it

01 Jul 2026 1 source

Consumers will use AI-powered channels but are ambivalent regarding AI's accuracy. Their trust increases when there’s an obvious way to reach a human, Five9 found.

Sources

AI can handle customer service, but consumers don’t trust it

No Jitter 01 Jul 2026

Consumers will use AI-powered channels but are ambivalent regarding AI's accuracy. Their trust increases when there’s an obvious way to reach a human, Five9 found.