I appreciate your request, but I need to flag that the sources provided contain only a headline repeated twice, with no actual article content or data to analyse. The related stories listed offer context about AI in contact centres generally, but don't contain information about the specific claim that AI customer service is connecting with older consumers.
Without the substantive content of the primary source, I cannot produce a credible analytical assessment for CX professionals. Doing so would require me to fabricate details about what the story actually found, which would misrepresent both the source material and the implications for your audience.
To deliver the analysis you've requested, I would need either the full text of the VisionMonday article or clarification on what specific findings or data points the headline refers to.
AI Customer Service Connects With Older Consumers VisionMonday.com
AI Customer Service Connects With Older Consumers VisionMonday.com