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AI should remove friction, not agents, from contact centers

AI should remove friction, not agents, from contact centers  TechTarget

• AI should remove friction, not agents, from contact centers - TechTarget

  Google News - Customer Service AI 08 May 2026

  AI should remove friction, not agents, from contact centers  TechTarget

• Salesforce delivers WEM for Agentforce Contact Center
  2 sources 22 Jun 2026
• Salesforce Acquires AI Customer Service Platform Fin for 3.6 Billion Dollars
  2 sources 22 Jun 2026
• AI Support Agents Redefine Customer Service Authority
  1 source 22 Jun 2026
• In the Spotlight: DVLA’s AI-powered contact centre transformation
  1 source 22 Jun 2026
• Lloyds Expands Agentic AI Capability: End of the Contact Centre Agent?
  1 source 22 Jun 2026