Are CX leaders relying too heavily on the reputation of major AI models to protect them from legal compliance risk? In this CX Today interview, Nicole Willing speaks with Nadia Kadhim, Executive Director at Aithos, about research that raises serious questions for organizations deploying AI agents ac
Are CX leaders relying too heavily on the reputation of major AI models to protect them from legal compliance risk? In this CX Today interview, Nicole Willing speaks with Nadia Kadhim, Executive Director at Aithos, about research that raises serious questions for organizations deploying AI agents ac