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AWS and TTEC Collaborate to Accelerate AI-Powered Contact Center Modernization

TTEC and AWS have announced a strategic partnership to help companies replace older call center systems with AI-enabled customer service platforms built on Amazon Connect. By expanding AWS’s cloud contact center software, the two companies aim to speed up enterprise adoption of AI tools such as vir

• AWS and TTEC Collaborate to Accelerate AI-Powered Contact Center Modernization

  CX Today 15 May 2026

  TTEC and AWS have announced a strategic partnership to help companies replace older call center systems with AI-enabled customer service platforms built on Amazon Connect. By expanding AWS’s cloud contact center software, the two companies aim to speed up enterprise adoption of AI tools such as vir

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