AWS Summit Washington, D.C. was heavy on defense contracts and classified cloud infrastructure this week, but there was plenty underneath the surface for customer experience and contact center professionals. From caller identity verification to a billion-dollar bet on AI deployment, here are the fou
AWS Summit Washington, D.C. was heavy on defense contracts and classified cloud infrastructure this week, but there was plenty underneath the surface for customer experience and contact center professionals. From caller identity verification to a billion-dollar bet on AI deployment, here are the fou