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Big CX News from ServiceNow, Five9, Twilio & Microsoft

From all the major announcement at ServiceNow Knowledge 2026 to Twilio’s next-gen customer engagement center, here are extracts from some of this week’s most popular news stories. ServiceNow Unveils Agentic AI to Replace Manual CRM ServiceNow has launched Autonomous CRM, a revamped AI Control

• Big CX News from ServiceNow, Five9, Twilio & Microsoft

  CX Today 08 May 2026

  From all the major announcement at ServiceNow Knowledge 2026 to Twilio’s next-gen customer engagement center, here are extracts from some of this week’s most popular news stories. ServiceNow Unveils Agentic AI to Replace Manual CRM ServiceNow has launched Autonomous CRM, a revamped AI Control

• Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?
  2 sources 08 May 2026
• NICE and ServiceNow Confirm “AI-first” CX Workflows are the New Norm
  2 sources 07 May 2026
• FSA to develop AI agent to help with customer service at regional banks
  1 source 08 May 2026
• Stonly Launches Knowledge Agents to Keep Customer Service Knowledge Current, Accurate, and AI-Ready
  1 source 08 May 2026
• What Is The Best AI Tool For Customer Service In Australia?
  1 source 07 May 2026