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Big CX News from Verizon, NiCE, Anthropic & Sprinklr

From a controversial statement by Verizon’s CEO about AI agents displacing humans to a number of significant NiCE releases, here are extracts from this week’s most popular news stories. Verizon CEO: AI Agents Could Displace ‘A Large Percentage’ of Customer Service Jobs Executives, CX leaders a

• Big CX News from Verizon, NiCE, Anthropic & Sprinklr

  CX Today 12 Jun 2026

  From a controversial statement by Verizon’s CEO about AI agents displacing humans to a number of significant NiCE releases, here are extracts from this week’s most popular news stories. Verizon CEO: AI Agents Could Displace ‘A Large Percentage’ of Customer Service Jobs Executives, CX leaders a

• Intercom Emphasizes AI-Driven Customer Service Strategy Through CX Leader Engagement
  1 source 12 Jun 2026
• SOUN: Strategic acquisitions and innovation position the company for rapid growth in AI customer service
  1 source 11 Jun 2026
• Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
  1 source 11 Jun 2026
• ServiceNow Patches Data Exposure Vulnerability in Another Reminder That CX Runs on Security
  1 source 11 Jun 2026
• Vonage AI Agents Show Why CX Automation Is Getting More Industry-Specific
  1 source 11 Jun 2026