From a major Zendesk AI declaration to Qualtrics’ PG Forsta acquisition, here are extracts from some of this week’s most popular news stories. Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce Zendesk has used its annual Relate conference in Denver to declare that the
From a major Zendesk AI declaration to Qualtrics’ PG Forsta acquisition, here are extracts from some of this week’s most popular news stories. Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce Zendesk has used its annual Relate conference in Denver to declare that the