Microsoft’s CX strategy is increasingly centred on creating a governed foundation for AI agents that can access enterprise systems and act on behalf of customers and employees. In its Q2 earnings call, investors saw the fast adoption of Agent 365, hundreds of thousands of Dynamics 365 actions, and
Microsoft’s CX strategy is increasingly centred on creating a governed foundation for AI agents that can access enterprise systems and act on behalf of customers and employees. In its Q2 earnings call, investors saw the fast adoption of Agent 365, hundreds of thousands of Dynamics 365 actions, and