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Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?

RingCentral has renewed its ability to market and sell RingCentral Contact Center, powered by NiCE CXone, for another year. In addition, NiCE will resell RingCentral’s RingEX UCaaS platform under a new multi-year agreement. As enterprises increasingly demand employee communications and customer expe