HMRC has officially signed a multi-year contract with Capgemini, NiCE, and Route 101 to overhaul its customer experience operations. The contract, first rumored back in May, will consolidate HMRC’s legacy infrastructure into a unified, cloud-native platform built around NiCE CXone, deployed on
HMRC has officially signed a multi-year contract with Capgemini, NiCE, and Route 101 to overhaul its customer experience operations. The contract, first rumored back in May, will consolidate HMRC’s legacy infrastructure into a unified, cloud-native platform built around NiCE CXone, deployed on