Andrew Rios has spent his entire career in customer support. Now leading the contact centre at Cityside Fiber – he’s seen the industry shift from every angle. His take on where it’s heading is grounded, practical, and refreshingly direct. Customers Expect More – and They Exp
Andrew Rios has spent his entire career in customer support. Now leading the contact centre at Cityside Fiber – he’s seen the industry shift from every angle. His take on where it’s heading is grounded, practical, and refreshingly direct. Customers Expect More – and They Exp