Emotion recognition in the workplace has been prohibited under the EU AI Act since February 2025. For contact centers, the prohibition could affect the QA tools’ scoring agent tone, the analytics platforms’ flagging stress, and the coaching systems’ claiming to identify emotional d
Emotion recognition in the workplace has been prohibited under the EU AI Act since February 2025. For contact centers, the prohibition could affect the QA tools’ scoring agent tone, the analytics platforms’ flagging stress, and the coaching systems’ claiming to identify emotional d