With consumption-based billing and ‘agent-first’ architectures taking over, contact center budgets and workflows are about to become unrecognizable. Microsoft’s Q4 FY2026 earnings call showed CX leaders how quickly enterprise software is shifting from static seats to metered AI work. The
With consumption-based billing and ‘agent-first’ architectures taking over, contact center budgets and workflows are about to become unrecognizable. Microsoft’s Q4 FY2026 earnings call showed CX leaders how quickly enterprise software is shifting from static seats to metered AI work. The