ServiceNow is bringing its Autonomous Workforce into CRM… and contact center leaders should be paying attention. Now, that isn’t to say that it has suddenly solved every customer service problem with AI. It has not. However, the vendor is pushing a more consequential idea into the mainst
ServiceNow is bringing its Autonomous Workforce into CRM… and contact center leaders should be paying attention. Now, that isn’t to say that it has suddenly solved every customer service problem with AI. It has not. However, the vendor is pushing a more consequential idea into the mainst