HCLTech and Cisco have launched an AI-powered fluid contact center solution designed to enhance enterprise customer experience operations, leveraging artificial intelligence to streamline interactions and improve agent efficiency. This development represents a shift towards more intelligent, adaptive contact centre platforms that can dynamically route and manage customer enquiries, offering organisations an alternative approach to traditional contact centre infrastructure.
HCLTech, Cisco launch AI-based fluid contact center for enterprises Techcircle
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