Conversational AI for customer service is becoming a practical way for enterprises to reduce friction, improve support, and give customers faster answers. That message came through clearly during Capacity’s interview with CX Today publisher Rob Scott at CCW 2026. Speaking from the Capacity stand, Ka
Conversational AI for customer service is becoming a practical way for enterprises to reduce friction, improve support, and give customers faster answers. That message came through clearly during Capacity’s interview with CX Today publisher Rob Scott at CCW 2026. Speaking from the Capacity stand, Ka