Microsoft is aiming to turn workforce engagement management into something more ambitious than a scheduling tool. With new WEM capabilities for Dynamics 365 Contact Center and Customer Service, the tech giant is asking contact center leaders to plan for human and AI agents in the same operational mo
Microsoft is aiming to turn workforce engagement management into something more ambitious than a scheduling tool. With new WEM capabilities for Dynamics 365 Contact Center and Customer Service, the tech giant is asking contact center leaders to plan for human and AI agents in the same operational mo