In this CX Today interview, Nicole Willing speaks with Rhys Harris, AI Product Director at Content Guru, about what AI lock in actually looks like in practice and how CX leaders can build a stack that stays flexible as models, regulations, and pricing change. Harris breaks down early warning signs t
In this CX Today interview, Nicole Willing speaks with Rhys Harris, AI Product Director at Content Guru, about what AI lock in actually looks like in practice and how CX leaders can build a stack that stays flexible as models, regulations, and pricing change. Harris breaks down early warning signs t