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LivePerson Syntrix Targets the AI Governance Gap as Contact Centers Struggle to Scale GenAI from Pilot to Production

Contact center leaders keep repeating the same message: AI capability is no longer the blocker. Confidence is. In Customer Analytics & Intelligence, the pattern looks grim. Pilots impress. Dashboards multiply. Frontline workflows stay the same. LivePerson is leaning into that trust gap with Synt

• LivePerson Syntrix Targets the AI Governance Gap as Contact Centers Struggle to Scale GenAI from Pilot to Production

  CX Today 27 Apr 2026

  Contact center leaders keep repeating the same message: AI capability is no longer the blocker. Confidence is. In Customer Analytics & Intelligence, the pattern looks grim. Pilots impress. Dashboards multiply. Frontline workflows stay the same. LivePerson is leaning into that trust gap with Synt

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