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Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service

Meta has launched the Meta Business Agent for WhatsApp. The AI-powered assistant is designed to let businesses run end-to-end customer service operations around the clock, without the overhead of large support teams. The announcement came at Meta’s third annual Business Summit in Mumbai, with

• Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service

  CX Today 08 Jul 2026

  Meta has launched the Meta Business Agent for WhatsApp. The AI-powered assistant is designed to let businesses run end-to-end customer service operations around the clock, without the overhead of large support teams. The announcement came at Meta’s third annual Business Summit in Mumbai, with

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