CX Today’s Rhys Fisher sits down with Blair Pleasant, President and Principal Analyst at COMMfusion, to dig into the implications of NiCE and Capgemini’s landmark $670 million CCaaS contract with HMRC, and what it actually reveals about who can compete at the top of the enterprise market
CX Today’s Rhys Fisher sits down with Blair Pleasant, President and Principal Analyst at COMMfusion, to dig into the implications of NiCE and Capgemini’s landmark $670 million CCaaS contract with HMRC, and what it actually reveals about who can compete at the top of the enterprise market