Weekly product updates from Zendesk, structured for quick scanning.
Auto assist now reacts to agent comments as long as the agen… · You can now set visibility for showing users a list of sugge… · Answer length settings for generative replies are now respec… · +1 more
If auto assist uses similar tickets to generate a suggestion… · Agent edits of auto assist's reply suggestions, as well as r… · On the Intent page, it's now possible to see key metrics abo… · +17 more
Existing Zendesk accounts (including trial accounts) can now… · We're enhancing the protections across our registration and… · Anonymous end users submitting requests through the help cen… · +11 more
Verification for anonymous help center requests has been rol… · On March 26, 2026, Zendesk updated the sign-in flow to check… · Intelligent triage: Repaired new intent recommendations · +1 more
The sign-in flow will check for expired passwords before two… · Starting March 19, 2026, to better protect our customers, Ze… · The Admin Copilot EAP is a proactive AI assistant designed t… · +2 more