← Back to news
Zendesk Release Notes
Weekly product updates from Zendesk, structured for quick scanning.
Release notes through 15 May 2026
View on Zendesk →
Support
new
- Introduced several enhancements to action builders and custom actions that give customers more visibility, flexibility, and scale when building action flows. See Understanding the action builder and action flows and Creating action flows to automate processes .
(Understanding the action builder and action flows)
(Creating action flows to automate processes)
- Custom objects now support a new type of custom field, currency fields . The currency field lets you store and manage pricing information directly within your services, orders, and contracts.
- With this EAP, admins can describe what they need in simple, everyday language, and then view and refine custom objects and fields modeling that. See Creating custom objects using the AI object builder (EAP) .
(Creating custom objects using the AI object builder (EAP))
- Introduced parent-child relationships and roll-up summaries for the custom objects open EAP.
- Custom objects are now native in action builder.
Copilot
new
- Auto assist is now aware of your account time zone and can use that information when creating suggestions
Previous weeks
Beginning July 30th, we will be applying rate limits to the… · We've made some minor changes to downgrading an agent that w… · We're launching two powerful new recommendation categories i…
· +2 more
As previously announced, starting April 30, 2026, default TT… · Voice AI agents now support multiple languages for all EAP p… · Improved how the agent handles digit verification prompts. T…
· +3 more
The Verify anonymous requests setting is now captured in the… · Agents now have greater flexibility when managing disruptive…
Auto assist now reacts to agent comments as long as the agen… · You can now set visibility for showing users a list of sugge… · Answer length settings for generative replies are now respec…
· +1 more
If auto assist uses similar tickets to generate a suggestion… · Agent edits of auto assist's reply suggestions, as well as r… · On the Intent page, it's now possible to see key metrics abo…
· +17 more
Archive