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Zendesk Release Notes
Weekly product updates from Zendesk, structured for quick scanning.
Release notes through 02 Oct 2026
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Knowledge
new
- Knowledge Knowledge context panel search filters are more flexible. The filter menu no longer limits the number of default filters you can apply. The external source dropdown loads all sources with pagination, and selected filter tags collapse into a compact, two-row summary.
fixed
- Knowledge Links in generative search answers, including Quick Answers, now work as clickable links. Badge names and categories in the award badge modal now wrap fully and stay visible when custom text spacing is applied.
- Knowledge Creations Community Content Moderation now refreshes a stale CSRF token and retries once after a 403 error. This happens when an admin re-authenticates from a moderation email, so the action no longer stops.
AI Agents
new
- AI Agents Insights AI-guided agent onboarding is rolling out to all eligible AI Agents customers through October. The updated onboarding detects topics from ticket history, generates context-matched procedures and knowledge articles in one click, and runs automated tests to assess agent readiness. See Creating an AI agent to automatically resolve customer issues for details.
(Creating an AI agent to automatically resolve customer issues)
- AIAA Segments in Procedures for email AI agents with agentic AI were released on September 28, 2026. The Essential AI Agent Self-service Migration tool has been available to all Essential AI Agent customers since September 30, 2026. The Ask for Details dialog builder node has been available to all AI Agent customers since September 30, 2026. It lets AI agents collect structured information from customers during conversations. Configurable Knowledge and Welcome replies launched for email AI agents with agentic AI. See System replies in email AI agents .
(System replies in email AI agents)
- Procedure Editor Procedure sources are easier to scan. Long source titles now truncate cleanly, ticket IDs no longer clutter source names, and icons and spacing are more consistent.
fixed
- Procedure Editor Fixed an issue where slow-loading recommendations could leave the side panel showing a loading state or make the recommendations list appear empty.
Contact Center
new
- Contact Center Outbound queue selection is now available in Contact Center. Admins can let agents choose an outbound queue before placing a call to control the caller ID and Amazon Connect flow. This improves routing consistency and brings feature parity with the legacy experience. For more information, see Configuring outbound queue selection .
(Configuring outbound queue selection)
fixed
- Contact Center Improved the voicemail admin experience by fixing truncated and untranslated notifications, aligning dropdown controls, and correcting alert spacing.
Mobile SDKs
new
- iOS version 2.41.0 Added brand filtering to keep conversations, real-time updates, login requests, and push notification navigation within the active brand. Added support for Serbian. Added VoiceOver announcements for sent-message status and agent typing. Added Dynamic Type support for conversation headers. Added support for custom locale selection through Zendesk.initialize . The selected locale is applied to the SDK UI and backend communication.
- Android version 3.1.0 Brand filtering: When enabled in Zendesk settings, brand filtering applies to conversations, real-time updates, and push notifications. App language: The SDK follows the language selected in the app. If the SDK doesn't support that language, it uses the default language.
fixed
- iOS version 2.41.0 Fixed an issue with push notification token updates. Fixed crashes that could occur while setting up or shutting down a connection. Fixed device metadata reporting the SDK version instead of the host app version. Fixed an empty overlay that remained after the keyboard was dismissed. Fixed the connection banner being clipped at large text sizes. Fixed message cells not being recalculated correctly after a system font size change.
- Android version 3.1.0 Messaging navigation: Calling showMessaging while messaging is already open now takes users to the requested screen. Authentication: Fixed an issue where a repeatedly rejected JWT could cause the SDK to retry authentication indefinitely.
Previous weeks
Admins can now search across their Copilot auto assist proce… · Zendesk is introducing draft mode and version control for Co… · Procedure list filter translations . The "Status" label in t…
· +24 more
The audit log events for creating and deleting OAuth tokens… · Agentic email As of September 16, 2026, all agentic email cu… · Web crawler Web crawler locale-handling updates are rolling…
· +23 more
Additional Voice Locales: Colombian Spanish, Ecuadorian Span… · Voice Speed Control: Admins can now set how quickly the voic… · Calling recordings in Conversation Logs for Voice: Voice con…
· +23 more
Agentic Messaging: If a customer's request still isn't clear… · Agentic Messaging: Smoother handoffs after a flow ends. When… · Agentic Email: procedures can now accurately reproduce long…
· +12 more
Admins in the Knowledge Copilot EAP can now manage the "Auto… · T he banner announcing AI-generated procedures is now pinned… · Fixed an issue where article recommendations were generated…
· +47 more
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