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RingCentral Turns Microsoft Teams into a Contact Center

With its Customer Engagement Bundle now embedded inside Teams, RingCentral is making a direct play for the millions of businesses caught between basic UCaaS and full-blown CCaaS. RingCentral has moved to embed contact center capabilities directly inside Microsoft Teams, offering businesses call queu

• RingCentral Turns Microsoft Teams into a Contact Center

  CX Today 04 Jun 2026

  With its Customer Engagement Bundle now embedded inside Teams, RingCentral is making a direct play for the millions of businesses caught between basic UCaaS and full-blown CCaaS. RingCentral has moved to embed contact center capabilities directly inside Microsoft Teams, offering businesses call queu

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