RingCentral has strengthened its contact centre capabilities through integration with OpenAI, enhancing its competitive positioning in the market. This development signals the industry's continued shift towards AI-powered customer experience tools that contact centre leaders should evaluate against their current platforms and roadmaps.
RingCentral’s contact centre portfolio is stronger thanks to OpenAI verdict.co.uk
Talkdesk Unifies Human-AI Teams for Contact Center Leaders CMSWire