For years, customer experience teams have been sold the same promise: put a chatbot on the front door, deflect some contacts, and call it transformation. The problem is that most of those bots are flat. They can retrieve a help article. They can recognize a keyword. They can point a customer toward
For years, customer experience teams have been sold the same promise: put a chatbot on the front door, deflect some contacts, and call it transformation. The problem is that most of those bots are flat. They can retrieve a help article. They can recognize a keyword. They can point a customer toward