← Back to news

Tower’s AI-Enabled Contact Centre Cuts Customer Call Time By More Than 796,000 Minutes - Scoop

Tower’s AI-Enabled Contact Centre Cuts Customer Call Time By More Than 796,000 Minutes  Scoop - New Zealand News

• Tower’s AI-Enabled Contact Centre Cuts Customer Call Time By More Than 796,000 Minutes - Scoop - New Zealand News

  Google News - Contact Centre AI 19 May 2026

  Tower’s AI-Enabled Contact Centre Cuts Customer Call Time By More Than 796,000 Minutes  Scoop - New Zealand News

• Only 20% of Companies Using AI in Customer Service Cut Agent Headcount
  1 source 29 Jun 2026
• NTT Docomo Business partners ElevenLabs on AI-powered contact centres
  1 source 29 Jun 2026
• iCXeed Talks AI in the Contact Centre
  1 source 28 Jun 2026
• Taipei Metro AI customer service system abused to spread threats, first case ends with six-month prison sentence
  1 source 29 Jun 2026
• New Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support
  1 source 27 Jun 2026