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Uber cuts its customer service headcount by 10%, bets big on AI

Uber cuts its customer service headcount by 10%, bets big on AI  HR Katha

• Uber cuts its customer service headcount by 10%, bets big on AI - HR Katha

  Google News - Customer Service AI 23 Jul 2026

  Uber cuts its customer service headcount by 10%, bets big on AI  HR Katha

• Uber Cuts 10% of Customer Service Jobs as AI Expansion Accelerates
  3 sources 23 Jul 2026
• Uber cuts 10% customer service jobs as AI becomes latest driver of tech layoffs
  2 sources 23 Jul 2026
• Uber cuts 10% of customer service jobs, citing ‘embrace’ of AI
  2 sources 23 Jul 2026
• Uber Cuts 10% of Customer Service Jobs, Citing ‘Embrace’ of AI
  2 sources 22 Jul 2026
• Uber cuts 10% of customer service jobs, citing ‘embrace’ of AI
  1 source 23 Jul 2026