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Watch: The Death of the "Franken AI" Contact Center – and What Replaces It

Watch: The Death of the "Franken AI" Contact Center – and What Replaces It  CX Today

• Watch: The Death of the "Franken AI" Contact Center – and What Replaces It - CX Today

  Google News - Contact Centre AI 28 May 2026

  Watch: The Death of the "Franken AI" Contact Center – and What Replaces It  CX Today

• Uber cuts 10% of customer service staff, replacing roles with AI
  4 sources 23 Jul 2026
• Report: Uber Replaces 10% of Customer Service Staff With AI. What Could Go Wrong?
  2 sources 23 Jul 2026
• Uber Cuts 10% of Customer Service Jobs to Expand AI Use
  2 sources 23 Jul 2026
• Emplifi Appoints Omer Sharon as Chief Product & Technology Officer to Advance its Autonomous Customer Experience Platform
  2 sources 23 Jul 2026
• Uber Cuts 10% of Customer Service Jobs as AI Expansion Accelerates
  3 sources 23 Jul 2026