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Welcome to the age of FOMU - the true state of AI and the Customer Experience

Welcome to the age of FOMU - the true state of AI and the Customer Experience  Diginomica

• Welcome to the age of FOMU - the true state of AI and the Customer Experience - Diginomica

  Google News - Customer Service AI 19 Jun 2026

  Welcome to the age of FOMU - the true state of AI and the Customer Experience  Diginomica

• Nearly Half of Consumers Want a Blend of AI and Human Support for a Brand's Customer Service
  2 sources 18 Jun 2026
• ChatSpark Introduces AI Operator, an Agentic Operations Layer for Customer Service Teams
  1 source 18 Jun 2026
• Salesforce acquires AI customer service firm Fin for $3.6bn
  35 sources 16 Jun 2026
• Big CX News from Salesforce, Anthropic, Five9 & WordPress
  1 source 19 Jun 2026
• CRM stock breaks nine-day losing streak — Salesforce acquires AI customer service platform for $3.6B
  1 source 18 Jun 2026