The headline figure on the HMRC contact center deal is hard to ignore. A $670 million contract, awarded to Capgemini with NiCE CXone as the CCaaS engine, covering eight years of service delivery for one of the UK’s most politically exposed public sector organizations. When you include VAT, tha
The headline figure on the HMRC contact center deal is hard to ignore. A $670 million contract, awarded to Capgemini with NiCE CXone as the CCaaS engine, covering eight years of service delivery for one of the UK’s most politically exposed public sector organizations. When you include VAT, tha