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What’s going on with the contact center workforce?

What’s going on with the contact center workforce?  CX Dive

• What’s going on with the contact center workforce? - CX Dive

  Google News - Contact Centre AI 05 Jun 2026

  What’s going on with the contact center workforce?  CX Dive

• Uber cuts 10% of customer service staff, replacing roles with AI
  4 sources 23 Jul 2026
• Uber Cuts 10% of Customer Service Jobs to Expand AI Use
  2 sources 23 Jul 2026
• Report: Uber Replaces 10% of Customer Service Staff With AI. What Could Go Wrong?
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• Emplifi Appoints Omer Sharon as Chief Product & Technology Officer to Advance its Autonomous Customer Experience Platform
  2 sources 23 Jul 2026
• Uber Cuts 10% of Customer Service Jobs as AI Expansion Accelerates
  3 sources 23 Jul 2026