industry

Your Contact Center AI is Failing – And You Probably Built it That Way

14 Jul 2026 1 source

In this CX Today discussion, host and Associate Editor Rhys Fisher sits down with Claudio Rodrigues, Chief Product Officer at Omilia, to cut through the AI hype and get real about why so many contact centers are underperforming despite significant investment. If your AI deployment isn’t delive

Sources

Your Contact Center AI is Failing – And You Probably Built it That Way

CX Today 14 Jul 2026

In this CX Today discussion, host and Associate Editor Rhys Fisher sits down with Claudio Rodrigues, Chief Product Officer at Omilia, to cut through the AI hype and get real about why so many contact centers are underperforming despite significant investment. If your AI deployment isn’t delive