Zoom unveiled Agent Architect and Agent Performance Suite for Zoom Virtual Agent ahead of Customer Contact Week, CCW 2026, expanding its CX portfolio with tools designed to build, measure, and optimize AI-powered customer service. The launch signals a broader market shift as enterprises move from de
Zoom unveiled Agent Architect and Agent Performance Suite for Zoom Virtual Agent ahead of Customer Contact Week, CCW 2026, expanding its CX portfolio with tools designed to build, measure, and optimize AI-powered customer service. The launch signals a broader market shift as enterprises move from de