Healow's Genie AI Contact Center successfully handled 76% of incoming calls, proving that AI-driven automation can simultaneously improve patient access and reduce operational burden on human agents. This outcome signals a broader shift towards AI as essential infrastructure in contact centres, particularly in healthcare, where the technology enables organisations to scale service capacity without proportional increases in staffing costs. For Zendesk administrators and support leaders, this demonstrates the business case for prioritising AI integration in your platform strategy—the efficiency gains directly translate to improved customer experience metrics and resource optimisation.
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Avaya has announced Avaya Nexus, a mission-critical voice platform designed for high-stakes sectors. Targeting government agencies, defense, healthcare, financial services, emergency services, and public utilities, the platform is built around three core tenets: Always-on reliability High-fidelity v
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