Announced on Rollout starts Rollout ends May 13, 2026 May 13, 2026 May 13, 2026 We're excited to announce the latest addition to the Zendesk real-time monitoring dashboards. The agent adherence real-t...
Announced on Rollout starts Rollout ends May 14, 2026 May 14, 2026 May 15, 2026 We're introducing Reasoning for AutoQA in an early access program (EAP) to explain why AutoQA gives a specific grade or...
Announced on Rollout starts Rollout ends May 14, 2026 May 14, 2026 May 15, 2026 We're introducing Reasoning for AutoQA in an early access program (EAP) to explain why AutoQA gives a specific grade or...
Announced on Rollout starts Rollout ends May 11, 2026 May 11, 2026 May 14, 2026 Zendesk is excited to introduce a new currency field type for custom objects.This announcement includes the following to...
Announced on Rollout on May 13, 2026 May 13, 2026 Zendesk is excited to announce several enhancements to action builders and custom actions that give customers more visibility, flexibility, and scale...
See the What's New section for an overview of what was released last month.This week's release notes include: Support Copilot Voice App Marketplace Products with no updates this week SupportNew: Begin...
Zendesk has refined how verification status displays across its customer management interface, separating user-level verification indicators from email-level verification indicators in the Customer Li...
Zendesk has extended its approval workflow capabilities by enabling Slack as a notification and response channel, allowing approvers to receive, review, and action approval requests directly within Sl...
SummaryOn April 27, 2026 from 12:55 UTC to 15:25 UTC, we received reports of Zendesk Support customers on Pod 27 experiencing significant latency in Views. This included delays in real-time updates an...
Announced on Rollout starts Rollout ends May 12, 2026 May 12, 2026 May 25, 2026 We’re excited to announce the general availability of Guru as a knowledge source. You can now connect Guru to your Zende...
Zendesk is retiring its legacy Explore live dashboard in favour of real-time monitoring as the default reporting solution for all new customers, effective May 5, 2026. Existing users who accessed the ...
Announced on Phase 1 rollout Phase 2 rollout May 5, 2026 May 5-26, 2026 Aug 31-Sept 29, 2026 To strengthen account security, Zendesk is enforcing a 12-hour maximum session duration limit for team memb...
Announced on Rollout starts Rollout ends May 14, 2026 May 18, 2026 June 1, 2026 Zendesk is committed to providing clear, transparent reporting on the value your AI agents deliver. As AI agents evolve...
See the What's New section for an overview of what was released last month.This week's release notes include: Admin Center AI agents - Advanced AI Agents and Knowledge Copilot App Marketplace Products...
Zendesk has made SharePoint available as an external knowledge source, allowing organisations to connect their existing SharePoint repositories directly to Zendesk accounts for use across help centre ...
Announced on Rollout on May 1, 2026 May 1, 2026 Zendesk is excited to announce six new connectors for action builder: Microsoft OneDrive, Microsoft SharePoint, incident.io, Claude, Linear, and Asana.T...
Announced on Rollout starts May 1, 2026 May 1, 2026 The Zendesk Support Assistant for Microsoft Agent 365 brings your Zendesk workspace into Microsoft Teams, letting agents and users manage support ti...
Announced on Rollout starts Rollout ends April 30, 2026 April 9, 2026 May 4, 2026 We're excited to announce that web crawlers can now automatically detect and handle client-side rendered content. This...
OpenAI and Zendesk have launched an early access programme enabling businesses to deliver customer support directly within ChatGPT's interface, leveraging existing Help Center content and Zendesk work...
Announced on Rollout on April 30, 2026 April 30, 2026 Starting April 30, 2026, Zendesk is introducing two powerful new categories to Copilot Recommendations: Macro content suggestions and trust and sa...
Announced on Rollout on May 11, 2026 May 11, 2026 Zendesk is excited to announce the general availability of IT asset management (ITAM). This announcement includes the following topics: What is changi...
A coding error in Zendesk's Help Center error-handling logic caused pod 27 to experience a ten-hour outage on April 22, 2026, during which Knowledge article updates failed to publish and accumulated i...
Announced on Rollout starts Rollout ends May 07, 2026 May 07, 2026 May 07, 2026 We're excited to introduce AI-powered insights EAP for customers using the real-time monitoring dashboards. These insigh...
Announced on Rollout starts Rollout ends May 07, 2026 May 07, 2026 May 07, 2026 We're excited to introduce the AI-powered insights EAP for customers using the real-time monitoring dashboards. These in...