See the What's New section for an overview of what was released last month.This week's release notes include: Copilot Contact Center Knowledge & AI agents Apps and integrations Products with no up...
Zendesk has expanded its proactive messaging capabilities to allow business metadata as a triggering condition, enabling support teams to initiate outreach based on first-party customer attributes alr...
SummaryBetween July 31, 2026, 01:15 UTC and August 4, 2026, 09:11 UTC, some customers with Employee Service Suite accounts and sandboxes experienced an issue that unexpectedly removed their Ultimate (...
SummaryOn August 4, 2026, from 23:34 UTC to 00:28 UTC on August 5, 2026, Zendesk Support customers on Pod 26 experienced an inability to load Z2, receiving 503 errors until service was restored and th...
Announced on Rollout starts Rollout ends August 6, 2026 August 10, 2026 August 11, 2026 We're introducing more granular OAuth scopes and the ability to configure allowed scopes for OAuth clients in Ad...
Your account must have the resolution allowance pricing model to use this feature. If you don't have this model, you will not see the Resolution usage dashboard in Admin Center. Announced on Rollout s...
Announced on Rollout starts Rollout ends August 12, 2026 August 12, 2026 August 20, 2026 We're excited to introduce an embedded audio recorder directly within Agent Workspace. This new feature allows...
Announced on Rollout on August 10, 2026 August 10, 2026 We're excited to announce that cloning a Zendesk AI agent now copies your agent’s full configuration, including procedures, actions, knowledge s...
Announced on Rollout on August 10, 2026 August 10, 2026 We're excited to announce that Zendesk is introducing Reviewer QA assignments and a dedicated Reviewer QA dashboard in Zendesk QA.This announcem...
Announced on Rollout starts Rollout ends August 5, 2026 August 5, 2026 August 5, 2026 We're excited to announce the general availability (GA) of an an AI-powered custom object builder within Admin Cop...
Zendesk has expanded its Marketplace with a dedicated action flow connectors segment, launching 50+ new integrations including Slack and Microsoft Teams alongside a refreshed UI and new MCP Client cap...
Announced on Rollout starts Rollout ends August 10, 2026 August 10, 2026 August 21, 2026 We’re happy to announce that we’re adding the ability to add custom fields when you add custom filters or custo...
Announced on GA rollout August 12, 2026 August 12, 2026 Zendesk is introducing new improvements to notifications. We’re adding agent configuration options for notifications and we’re extending notific...
Zendesk has integrated live call transcription into the Agent Workspace, enabling agents to view real-time transcripts during active voice calls with speaker labels, searchable text, and timestamps. T...
Zendesk's July 2026 release cycle demonstrates a deliberate shift toward operational granularity and ecosystem integration, with meaningful improvements across voice, contact centre, and mobile channe...
Zendesk's introduction of organization-based asset targeting in IT Asset Management addresses a critical workflow gap that has forced IT support teams to choose between incomplete visibility and manua...
Zendesk experienced three distinct service incidents across its Support and Chat products between July 16 and July 24, 2026, each exposing different failure modes in platform stability. The July 16 in...
A database locking issue in Zendesk's AI Agents service caused bot conversations to enter repeat loops between 14:40 and 17:00 UTC on July 14, 2026, with some instances persisting even after customer ...
Announced on Rollout on July 27, 2026 July 27, 2026 Customers using department spaces can now isolate end-user data by department by applying to the full end-user separation early access program (EAP)...
Zendesk has implemented a progressive disclosure mechanism for custom fields in the ticket sidebar, capping initial field visibility at 50 when ticket forms exceed 70 renderable custom fields. The cha...
Announced on Rollout starts Rollout ends July 22, 2026 July 22, 2026 July 28, 2026 We’re excited to announce the general availability of Freshdesk as a knowledge source. You can now connect Freshdesk...
Announced on Rollout starts July 21, 2026 July 21, 2026 Zendesk is excited to announce the ability to submit a service catalog request on behalf of another user, while staying in the loop on the ticke...
Zendesk has implemented automatic view refreshing at one-minute intervals, eliminating the manual refresh requirement that previously forced agents to take deliberate action to see updated ticket data...
Announced on Rollout starts Rollout ends August 06, 2026 August 24, 2026 August 28, 2026 Starting August 24th, 2026, Zendesk will introduce merge suggestion usage at no additional cost for Suite and S...