Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 8, 2026. Maintenance will occur from 8am UTC to 10pm UTC, with the maintenance for each account l...
See the What's New section for an overview of what was released last month.This week's release notes include: Voice App Marketplace Products with no updates this week VoiceNew:Admins can now configure...
A configuration error on Salesforce's side invalidated OAuth tokens across Zendesk's Salesforce integration, rendering the Ticket Viewer inaccessible and disrupting data synchronisation between the tw...
Zendesk's acquisition of the beams team signals a deliberate expansion into employee service automation, moving beyond its established customer-facing AI capabilities. The move consolidates talent and...
Announced on Rollout starts Rollout ends June 18, 2026 June 18, 2026 June 22, 2026 We’re updating Zendesk Voice (Talk) multi-level interactive voice response (IVR) to give admins more control over the...
Announced on Rollout on June 17, 2026 June 17, 2026 Zendesk is adding AI-generated descriptions for individual access log entries to make complex event data easier to interpret at a glance. This annou...
Zendesk has extended its Workforce Management tooling to display combined workstreams within the Schedule page staffing panels, making visibility across consolidated workstream groups available in day...
SummaryOn June 11, 2026, between 16:23 UTC and 17:41 UTC, AIR/Premier customers in the US region experienced loss of access to the AI Agents Advanced Dashboard, with some end users encountering errors...
Announced on Development ends Removal on June 23, 2026 August 31, 2026 December 10, 2026 This announcement applies to customers currently using AI agents - Essential or legacy AI agent functionality,...
Announced on Rollout on June 24, 2026 June 24, 2026 Starting June 24, a set of Zendesk Workforce Management (WFM) capabilities will be available to Suite Professional plans and above at no additional...
Announced on Rollout starts Rollout ends Jun 23, 2026 Jun 23, 2026 Jun 30, 2026 Zendesk WFM is introducing a new team visibility setting for time off reasons, giving managers and admins greater contro...
See the What's New section for an overview of what was released last month.This week's release notes include: Admin Center AI agents Copilot Knowledge App Marketplace Products with no updates this wee...
Zendesk has redesigned how AI-generated message disclosures appear across mobile SDKs and social channels, moving from a repetitive line-item label to an integrated indicator within the bot's display ...
Zendesk has redesigned how AI disclosure appears in Mobile SDKs, moving from a repetitive per-message "Generated by AI" label to an integrated indicator within the bot's display name (e.g., "Zara · AI...
Zendesk's Model Context Protocol (MCP) client early access programme enables teams to connect external MCP servers—including third-party tools like Asana, Sentry, and Stripe, as well as proprietary sy...
Announced on Rollout starts Rollout ends June 11, 2026 June 11, 2026 June 11, 2026 We are excited to announce that customers can now have more control over conversations and messages.This announcement...
Announced on Rollout starts Rollout ends June 11, 2026 June 11, 2026 June 11, 2026 We are excited to announce that customers can now have more control over conversations and messages.This announcement...
Announced on Rollout starts Rollout ends June 15, 2026 June 15, 2026 June 15, 2026 We’re excited to announce that our embedded audio player in Agent Workspace is now available for the email channel in...
Announced on Rollout starts Rollout ends June 25, 2026 July 1, 2026 September 30, 2026 Some important changes are coming to how knowledge sources and search rules work in AI agents. These changes affe...
Zendesk is reserving the "noreply" string exclusively for its internal system-generated support addresses on Zendesk domains, requiring all existing accounts using this exact string to migrate to alte...
Announced on Rollout starts Rollout ends June 10, 2026 June 11, 2026 June 18, 2026 Starting June 11, 2026, we're launching updates for Copilot intelligent triage that lower the effort to get started,...
Announced on Rollout starts Rollout ends June 9, 2026 June 9, 2026 June 19, 2026 We’re happy to announce the general availability of our native Contact Center product. Contact Center is now built dire...
Zendesk is retiring the Help panel from Suite Professional and Suite Enterprise accounts that have Admin Copilot enabled, effective 18 June 2026. The Help panel—a contextual sidebar providing feature ...
Announced on Rollout starts Rollout ends June 8, 2026 June 9, 2026 June 26, 2026 We are moving the search tabs and saved searches to a more efficient search side panel. The move centralizes search tab...