New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for…
Announced on Rollout starts Rollout ends March 30, 2026 April 27, 2026 May 18, 2026 Starting in late April, Zendesk will expand access to our most advanced AI agent capabilities for all Zendesk custom...
Zendesk will perform critical maintenance impacting all Explore product customers between March 28, 2026, 08:00 UTC and March 29, 2026, 17:00 UTC.Affected Products: Explore (All Pods) Important: All E...
Zendesk will perform emergency maintenance which will prevent performing Knowledge Base imports for bots in the EU region, during the time listed below.Affected products: Knowledge Base imports for bo...
Zendesk today announced the completion of its acquisition of Forethought, an AI agent platform enabling Zendesk…
This honor recognizes businesses committed to delivering exceptional service to joint customers. Zendesk announced the winners…
Announced on Rollout on March 30, 2026 March 30, 2026 To enhance security, Zendesk is offering a new setting that allows all accounts to enforce a maximum session duration for team members.This announ...
Announced on Rollout starts Rollout ends March 30, 2026 March 30, 2026 March 30, 2026 We're excited to announce new reports, filters, and visualizations for the real time monitoring dashboards.This an...
Announced on Rollout on March 26, 2026 March 24, 2026 Zendesk is pleased to announce an enhancement to the End session capability for messaging. Now, when an agent ends a messaging session manually, Z...
What's changing?At the beginning of March, Zendesk changed access to Support settings in Admin Center by restricting what other product admins in your account can access. For example, we’ve removed th...
Zendesk Completes Acquisition of Forethought
Announced on Rollout on March 25, 2026 March 25, 2026 We’re excited to announce the launch of the Custom Queues API, a comprehensive solution for accessing detailed, channel-specific queue metrics acr...
Announced on Rollout starts Rollout ends March 30, 2026 March 30, 2026 April 13, 2026 Zendesk is excited to announce the general availability of task lists, which are defined by admins and used by age...
Announced on Rollout on March 26, 2026 March 26, 2026 We’re introducing a new Conversation journey tab within the reporting dashboard in AI agents - Advanced.This announcement answers the following qu...
Announced on Rollout on March 26, 2026 March 24, 2026 Zendesk is pleased to announce an enhancement to the End session capability for messaging. Now, when an agent ends a messaging session manually, Z...
Announced on Rollout on March 26, 2026 March 26, 2026 We’re introducing a new Conversation journey tab within the reporting dashboard in AI agents - Advanced.This announcement answers the following qu...
Announced on Rollout on March 25, 2026 March 25, 2026 We’re excited to announce the launch of the Custom Queues API, a comprehensive solution for accessing detailed, channel-specific queue metrics acr...
Announced on Rollout on March 25, 2026 March 25, 2026 We're excited to announce that you can now delete AI agents directly from the AI agents - Advanced add-on, giving you more control and reducing th...
Announced on Rollout on March 25, 2026 March 25, 2026 Zendesk is excited to announce the launch of two powerful new connectors for Action Builder: Okta and Microsoft Entra ID.This announcement include...
Announced on Rollout on March 25, 2026 March 25, 2026 Zendesk is excited to announce the launch of two powerful new connectors for Action Builder: Okta and Microsoft Entra ID.This announcement include...
Announced on Rollout starts Rollout ends March 18, 2026 March 25, 2026 April 2, 2026 Starting March 25, 2026, Zendesk is updating the sign-in flow to check for expired passwords before prompting for t...
Announced on Rollout starts Rollout ends March 17, 2026 March 17, 2026 March 23, 2026 Zendesk is excited to announce the Approval Requests API.This announcement includes the following topics: What is...
Announced on Rollout on March 17, 2026 March 17, 2026 Admin Copilot is now available in an open Early Access Program (EAP) for all Zendesk customers with the Copilot add-on. Admin Copilot is a proacti...
Announced on Rollout starts Rollout ends March 17, 2026 March 17, 2026 March 23, 2026 Zendesk is excited to announce the option of whether to allow end user approvers on approval requests.This announc...