See the What's New section for an overview of what was released last month.This week's release notes include: Voice Knowledge AI agents - Advanced Analytics App Marketplace Products with no updates th...
SummaryBetween June 26, 2026, 17:37 UTC and June 28, 2026, 03:45 UTC, Zendesk Sales customers across multiple pods experienced an outage and degradation of the Deals feature. Issues included problems...
Announced on Rollout on July 2, 2026 July 2, 2026 Zendesk is excited to announce significant technical enhancements that add generally available support for custom variables, looping steps, and user-d...
Zendesk is rolling out automated session security monitoring across its platform, deploying real-time detection systems to identify and terminate compromised sessions before attackers can exploit them...
Announced on Rollout on July 7, 2026 July 7, 2026 We’re announcing multi-tiered root causes in Zendesk Quality Assurance (QA). This feature lets you organize root causes into structured tiers, making...
Announced on Rollout on July 7, 2026 July 7, 2026 We’re announcing multi-tiered root causes in Zendesk Quality Assurance (QA). This feature lets you organize root causes into structured tiers, making...
Zendesk has integrated real-time CSAT metrics directly into its ticket progress dashboard, eliminating the historical lag that forced supervisors to toggle between Explore reporting and operational vi...
A three-hour outage affecting Meta social messaging channels across multiple Zendesk pods on June 12, 2026 left support teams unable to send or receive messages via WhatsApp, Facebook Messenger, and I...
Zendesk Voice has introduced granular outbound calling permissions at the agent group level, allowing administrators to restrict which agents can make calls from specific phone lines. Previously, enab...
Announced on Rollout starts July 10, 2026 July 30, 2026 Zendesk is excited to introduce a new AI agent experience designed for employee service. This update brings AI-native support directly to your e...
See the What's New section for an overview of what was released last month.This week's release notes include: Admin Center Copilot Voice Knowledge App Marketplace Products with no updates this week Ad...
Announced on Rollout starts Rollout ends June 29, 2026 June 29, 2026 July 03, 2026 We're excited to announce the availability of native call monitor and barge capabilities for Zendesk Contact Center....
Announced on Rollout starts Rollout ends June 30, 2026 June 30, 2026 July 1, 2026 Zendesk is introducing out of adherence automations for Zendesk Workforce Management (WFM). Admins can now configure a...
Announced on Rolllout starts Rollout ends July 2, 2026 July 2, 2026 July 10, 2026 Zendesk is introducing new messaging notification improvements to help agents stay aware of important ticket updates,...
Zendesk's market momentum reflects a broader industry recognition that contact centers can no longer operate with fragmented channel architectures. Voice remains stubbornly persistent as a customer pr...
Click Follow in the What's New section to be notified each month when the What's New is published.Check out what's new in the last month: Support Accounts and billing AI agents Copilot Security Knowle...
Zendesk has expanded its action builder capabilities with five new connectors—HubSpot, Chargebee, Stripe, Calendly, and GitHub—designed to eliminate context switching across the customer lifecycle. Ra...
Zendesk has introduced native email address filtering within its views functionality, enabling administrators to create conditions that filter tickets by requester email using "is" and "is not" operat...
SummaryOn June 19, 2026, between 14:19 UTC and 15:01 UTC, AI Agents customers across all pods experienced service delays and errors when using AI features such as composing and enhancing messages, due...
Announced on Rollout on June 29, 2026 July 21, 2026 We’re updating the minimum Android version requirement for the Zendesk messaging SDK for Android from API 21 (Android 5.0, Lollipop) to API 24 (Andr...
Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 1, 2026. Maintenance will occur from 10am UTC to 8pm UTC, with the maintenance for each account l...
Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 8, 2026. Maintenance will occur from 8am UTC to 10pm UTC, with the maintenance for each account l...
SummaryOn June 12, 2026, between 13:33 UTC and 16:30 UTC, AIR/Premier customers across multiple pods experienced an outage impacting messaging on Meta channels, including WhatsApp, Facebook Messenger,...
Announced on Rollout starts Rollout ends June 23, 2026 June 23, 2026 July 3, 2026 We’re excited to announce the general availability of Amazon S3 as a knowledge source. You can now connect Amazon S3 t...