A passenger at LAX seized control of the airport's public address system to demand service from Delta staff who were not responding at the counter, broadcasting his frustration across the terminal unt...
Intercom has extended its Fin AI agent beyond support operations into sales, enabling the same system to manage prospect engagement, lead qualification, and meeting booking without handoffs between te...
Solidroad raises $25M Series A to automate customer support quality assurance with AI The Next Web
Unfold named Intercom A/NZ distributor to drive AI-first customer service adoption ARNnet
7 Best Live Chat Software: Why I Think These Are Gold G2 Learning Hub
Intercom Opens Fin to the World The AI Economy | Ken Yeung
Intercom Opens Fin to the World theaieconomy.substack.com
Intercom Opens Fin to the World The AI Economy | Ken Yeung
Intercom’s Fin Apex raises the bar for AI CX vendors | Opus Research |
Intercom’s Fin Apex raises the bar for AI CX vendors | opusresearch.net
Intercom Beats Frontier AI With Open-Weights Post-Training Open Source For You
Intercom Beats Frontier AI With Open-Weights Post-Training opensourceforu.com
Intercom has released Fin Apex 1.0, a custom-built AI model designed specifically for customer service that reportedly outperforms GPT-5.4 and Claude Sonnet 4.6 on resolution tasks. This purpose-built...
Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions venturebeat.com
7 Best Customer Self-Service Software I Recommend (2026) learn.g2.com
Intercom Raises $250 Million to Advance AI Customer Service Agents ventureburn.com
Intercom bags $250m debt financing, plans to hire 650 globally Silicon Republic
Intercom Analyzes Customer Data at Speed and Scale to Save Sales Teams Thousands of Hours Snowflake
Faye Named Intercom's Services Partner of the Year at 2026 Sales Kickoff prnewswire.com
Banking Chatbots in 2026: 8 Tools, 5 Use Cases & 5 Practices AIMultiple
Software? No way. Look, we’re an AI company now DT Next
Software? No Way. We’re an A.I. Company Now! The New York Times
Software? No Way. We’re an A.I. Company Now! nytimes.com
A New Study Indicates AI Customer Support Can Have Strong ROI inc.com