Zendesk QA will undergo infrastructure migration across June 2-30, 2026, with affected customers experiencing up to 30 minutes of downtime on 15 separate dates throughout the month. The maintenance wi...
Announced on Rollout starts Rollout ends May 13, 2026 May 13, 2026 May 14, 2026 Zendesk is excited to announce a significant enhancement to action builder that allows admins to leverage custom objects...
Zendesk has introduced native PDF preview functionality in Agent Workspace, eliminating the automatic download requirement that previously forced agents to switch between their browser and local file ...
What in the holy hell is up with the pricing for ITAM Worked ok in EAP though very limited and buggy at times You want to charge $100 for 500 records a MONTH? So I’d be paying more per month for basic...
Announced on Rollout starts Rollout ends May 13, 2026 May 13, 2026 May 13, 2026 We're excited to announce the latest addition to the Zendesk real-time monitoring dashboards. The agent adherence real-t...
Announced on Rollout starts Rollout ends May 14, 2026 May 14, 2026 May 15, 2026 We're introducing Reasoning for AutoQA in an early access program (EAP) to explain why AutoQA gives a specific grade or...
Announced on Rollout starts Rollout ends May 14, 2026 May 14, 2026 May 15, 2026 We're introducing Reasoning for AutoQA in an early access program (EAP) to explain why AutoQA gives a specific grade or...
Hi everyone, I'm from the Zendesk team and wanted to share the upcoming Zendesk Relate 2026 digital experience on May 21st. We know many of you come here to solve specific product hurdles or talk abou...
Announced on Rollout starts Rollout ends May 11, 2026 May 11, 2026 May 14, 2026 Zendesk is excited to introduce a new currency field type for custom objects.This announcement includes the following to...
Announced on Rollout on May 13, 2026 May 13, 2026 Zendesk is excited to announce several enhancements to action builders and custom actions that give customers more visibility, flexibility, and scale...
Zendesk Relate is in 4 days, but there's still a chance to grab a last minute ticket to the marquee event. Details here: https://community.zendesk.com/p/communityatrelate2026 submitted by ...
We run a small talent management / live entertainment company offering things like live bands, emcees, etc. for private and corporate events. We’re a relatively small operation and get around 5–10 enq...
Posting in case anyone is being pushed to consolidate internal IT onto Zendesk by their CS team. 900 person org. Parent company on Zendesk for CS 5+ years. Last year leadership pushed IT onto Zendesk...
I'm creating a internal help center for a small team. Everyone needs to access all articles. I plan to use Labels (a small group of them) as part of the hierarchy. Before I can move forward, I am gett...
Hi everyone, I'm part of the Zendesk team and wanted to share the upcoming Zendesk Relate 2026 digital experience on May 21st. We know many of you come here to solve specific product hurdles or talk a...
These 3 new standard fields ('Channel group', 'Resolution tier', and 'Resolution type') appeared just today. I cannot find any information regarding these at all, nor can I find why they randomly appe...
Any one of you struggled with getting replies from Zendesk. I have been waiting for weeks, no reply from manager who has been checking things for week. Any recommendations how to get them to reply me?...
Hey all. Long time lurker. A few years ago I became the defacto Zendesk admin for my org. 1,200+ articles across a few products and some legacy content that nobody wanted to touch. Keeping on top of i...
Hello, we recently turned on OmniChannel routing, previously we just worked from the views and had different groups. I do not have it checked to go back to the original assignee because that was a dis...
Long story short: spent the last several months building a config management tool for Zendesk admins after one too many "wait, what changed?" moments. Got accepted as a Marketplace Partner b...
See the What's New section for an overview of what was released last month.This week's release notes include: Support Copilot Voice App Marketplace Products with no updates this week SupportNew: Begin...
Texting Software Market Is Going to Boom |• Twilio • Zendesk • Slack openPR.com
SparrowDesk has positioned itself as a counterweight to Zendesk's "Call Your Mom" campaign by emphasising human-centred customer experience over automation-first narratives. The campaign appears to re...
Zendesk has evolved from a ticketing system into a resolution platform that demands deep integration across knowledge, conversations, personalisation and context—a shift that fundamentally changes how...