Olá a todos! Tenho atuado fortemente em operações de atendimento nos últimos anos (como SME e Liderança Operacional/Team Leader) e com gestão/tecnologia. Nesse período, tive bastante contato prático c...
Zendesk AI Agents are more than just answer bots. They can understand what an end customer is trying to achieve and help carry the request through to a resolution.By combining knowledge, context, proc...
Zendesk's September 2026 product rollout substantially expands action flows' capability to handle temporal and stateful processes that previously required fragmented workarounds or external orchestrat...
Announced on Rollout starts Rollout ends September 24, 2026 September 24, 2026 September 25, 2026 Zendesk is pleased to introduce customizable columns and advanced filtering for the IT assets list in...
Hey, Is anyone using Teams side channels successfully? Or waste of time. I ask because I took a look at trying out sidechannels for Teams because, well the business was interested. Got it working for...
Hello, What advanced-level features and real-world scenarios should be learned to develop expertise as a Zendesk administrator? Guide some advanced-level use cases that can practices . submitted...
We’ve been using Read Receipts for Zendesk Pro for a while but recent testing has shown that it may be sending the receipt when an emailed is delivered rather than read. For more or less a comparable...
was recently laid off from Robinhood, where I managed our Zendesk instance I now have some time to build personal projects for my portfolio, and I'd rather build something useful actually need than gu...
I have the WhatsApp Business API set up and I've been trying to use it with some of our customers, but the 24 hour response window honestly makes it really inconvenient to use. I thought that sending...
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See the What's New section for an overview of last month's releases.This week's release notes include: Admin Center AI Agents Copilot Contact Center Zendesk QA Apps and integrations Products with no u...
Zendesk has appointed David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan, signalling a deliberate regional push to move enterprises beyond AI pilots into embedded, production-g...
Zendesk's segmentation capability for AI Agents addresses a fundamental gap in automated support: the difference between generic assistance and contextually aware service. Rather than forcing customer...
Zendesk will perform scheduled database maintenance between October 13 and Oct 20, 2026 as part of a critical version upgrade to the “AWS Aurora” software. This will affect database clusters in all Ze...
Riskified has embedded its Identity Risk Intelligence directly into Zendesk's customer service workflow, giving agents real-time fraud signals to evaluate returns and refund claims without sacrificing...
Zendesk has introduced embedded templates for email AI agents, enabling administrators to inject scripted, deterministic logic into agentic workflows. Previously, once an email AI agent entered its ge...
Zendesk's introduction of Specialized AI Agents represents a direct response to the industry-wide shift toward agentic AI, positioning the platform to compete with Salesforce's Agentforce and Adobe's ...
Zendesk is sunsetting help center templating APIs v1, v2, and v3, consolidating its templating infrastructure into a single v4 standard by July 31, 2027. The migration occurs in phases: new accounts c...
Zendesk has rolled out two complementary updates to its Copilot auto assist procedures management: a search function within Knowledge admin and draft mode with version control. The search capability a...
Zendesk is discontinuing Incremental API access for third-party developers effective January 19, 2027, citing data security risks as AI-driven workflows scale across customer organisations. The restri...
Announced on Rollout on September 16, 2026 September 16, 2026 Zendesk is excited to announce a new Smartsheet connector for action flows. With this connector, teams can connect customer support workfl...
Zendesk Contact Center now enables agents to search for users directly within the outbound dialer by name or phone number, eliminating the friction of manually entering digits or maintaining separate ...
Announced on Rollout starts Rollout ends September 21, 2026 September 21, 2026 September 30, 2026 Zendesk is pleased to announce the ability to respond to approval requests with comments in Slack.This...
I'm struggling to find a way to create a custom field to which I can upload photos (that I would then add to a custom form in order to create a workflow that's necessary for my company's business oper...