Contact Centres are Racing to End Silos as Voice Volumes Climb contact-centres.com
Zendesk is adding five new action flow connectors: HubSpot, Chargebee, Stripe, Calendly, and GitHub. These let teams handle CRM updates, billing tasks, scheduling, and engineering handoffs directly in...
I am trying to integrate a Jotform with our Zendesk installation and getting nowhere. We have several ticket forms in Zendesk. Unfortunately, Zendesk makes required fields at a global level, and there...
We recently activated the Advanced AI Agent for Email with a 5-minute reply delay, and it does a decent job, but there are some annoying things I can't seem to fix. Problem 1 - AI Agent replies after...
Zendesk’s Momentum Shows Contact Centers are Racing to End Silos as Voice Volumes Climb CMSWire
Zendesk has expanded its action builder capabilities with five new connectors—HubSpot, Chargebee, Stripe, Calendly, and GitHub—designed to eliminate context switching across the customer lifecycle. Ra...
Zendesk has introduced native email address filtering within its views functionality, enabling administrators to create conditions that filter tickets by requester email using "is" and "is not" operat...
https://seaticket.ai/ Comments URL: https://news.ycombinator.com/item?id=48671083 Points: 2 # Comments: 0
Zendesk’s Momentum Shows Contact Centers are Racing to End Silos as Voice Volumes Climb Yahoo Finance
SummaryOn June 19, 2026, between 14:19 UTC and 15:01 UTC, AI Agents customers across all pods experienced service delays and errors when using AI features such as composing and enhancing messages, due...
Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 1, 2026. Maintenance will occur from 10am UTC to 8pm UTC, with the maintenance for each account l...
Announced on Rollout starts Rollout ends June 23, 2026 June 23, 2026 July 3, 2026 We’re excited to announce the general availability of Amazon S3 as a knowledge source. You can now connect Amazon S3 t...
Zendesk CEO: AI Speed Needs Quality, Customer Focus StartupHub.ai
Zendesk's announcement of Quality Score exposes a fundamental disconnect in how contact centers evaluate AI-driven customer support: they're measuring the wrong things at the wrong scale. Forrester's ...
Apply Now: $50,000 for Nonprofits Using Tech to Build Resilience ICTworks
Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 8, 2026. Maintenance will occur from 8am UTC to 10pm UTC, with the maintenance for each account l...
We just started noticing this on tickets, what does it mean? We don't have Voice as an active part of our plan at the moment. https://preview.redd.it/bj7fflkbt09h1.png?width=445&format=png&aut...
Hi all! I'm currently trying to work out a way to manage signatures in Zendesk. For context: my organisation is branching out its Customer Support department and we're starting to use more Brands. For...
Hey guys, hope you're doing well. Just wanted to share a cool opportunity I saw. Not sure if you guys have heard about Mercor but it's an online platform where you can get contract work with AI labs b...
I’m checking a specific Zendesk workflow and trying to avoid building something that native export or Explore already solves. Use case: SupportOps / QA lead needs a weekly or monthly Google Sheet with...
See the What's New section for an overview of what was released last month.This week's release notes include: Voice App Marketplace Products with no updates this week VoiceNew:Admins can now configure...
Zendesk's contact centre voice product has generated over 100 sales leads, signalling measurable traction in the voice AI segment of the CX platform market. This milestone arrives as the broader indus...
Zendesk contact centre voice passes 100 sales leads ecommercenews.com.au
Zendesk's transition from public SaaS company to private equity-backed entity in 2022 marked a significant inflection point for the customer-experience software market. The $10.2 billion take-private ...