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● Release notes through 18 Sep 2026
general competitor

Freshworks’ Multi-Product SaaS Expansion Strategy

Freshworks’ Multi-Product SaaS Expansion Strategy  MarkHub24

Google News - Freshdesk 05 Aug 2026
competitor

Freshworks Celebrates 90% Freshdesk Omni Migration With Autonomous Support Expansion

Freshworks Celebrates 90% Freshdesk Omni Migration With Autonomous Support Expansion  CX Today

Google News - Freshdesk 05 Aug 2026
general competitor

10 Best Free Help Desk Software for Tech Startups in 2026

10 Best Free Help Desk Software for Tech Startups in 2026  G2 Learn Hub

Google News - Freshdesk 15 Jul 2026
general competitor

Best Help Desk in Brazil in 2026: Comparison of Top Software

Best Help Desk in Brazil in 2026: Comparison of Top Software  TI INSIDE Online

Google News - Freshdesk 06 Jul 2026
competitor

Freshdesk Series H · $150M raised · (2019)

Freshdesk Series H · $150M raised · (2019)  StartupHub.ai

Google News - Freshdesk 01 Jul 2026
analysis competitor

5 Best Help Desk Tools for Small Business Ticket Visibility (Based on 2,000+ G2 Reviews)

5 Best Help Desk Tools for Small Business Ticket Visibility (Based on 2,000+ G2 Reviews)  G2 Learn Hub

Google News - Freshdesk 25 Jun 2026
general competitor

Freshworks Revenue 2024: $713M ARR, $1.5B Valuation

Freshworks Revenue 2024: $713M ARR, $1.5B Valuation  GetLatka

Google News - Freshdesk 23 Jun 2026
general competitor

Freshworks (FRSH) 21st Annual Needham Technology, Media, & Consumer Conference summary

Freshworks has executed a decisive strategic pivot toward employee experience (EX) as its primary growth engine, effectively deprioritising customer experience (CX) in favour of a unified platform arc...

Google News - Freshdesk 19 Jun 2026
general competitor

Freshworks (FRSH) Morgan Stanley Technology, Media & Telecom Conference 2026 summary

Freshworks has executed a decisive strategic pivot away from its core CX business toward employee experience, with the EX division now generating over $500 million in ARR at 26% year-over-year growth ...

Google News - Freshdesk 19 Jun 2026
general competitor

Freshworks (FRSH) 21st Annual Needham Technology, Media, & Consumer Conference summary

Freshworks (FRSH) 21st Annual Needham Technology, Media, & Consumer Conference summary  Quartr

Google News - Freshdesk 19 Jun 2026
competitor analysis industry

HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk Named Customer Service Management Champions in Info-Tech Research Group's 2026 Data Quadrant Report

Info-Tech Research Group's 2026 Data Quadrant Report positions HubSpot Service Hub and Freshdesk as enterprise champions, whilst HelpDesk and Zoho Desk lead the midmarket segment, all recognized on ve...

Google News - Freshdesk 16 Jun 2026 5 sources
competitor security

Azerbaijan's cybersecurity authority warns of large-scale Freshdesk phishing operation

Azerbaijan's National Cybersecurity Agency has exposed a sophisticated phishing campaign leveraging Freshdesk to target organisations across transport, oil and gas, international trade, and business d...

Google News - Freshdesk 17 Jun 2026
competitor security

Azerbaijan's cybersecurity authority warns of large-scale Freshdesk phishing operation

Azerbaijan's cybersecurity authority warns of large-scale Freshdesk phishing operation  Report.az

Google News - Freshdesk 17 Jun 2026
competitor

Freshdesk Series F · $55M raised · (2016)

Freshdesk Series F · $55M raised · (2016)  StartupHub.ai

Google News - Freshdesk 17 Jun 2026
competitor analysis industry

HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk Named Customer Service Management Champions in Info-Tech Research Group's 2026 Data Quadrant Report

HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk Named Customer Service Management Champions in Info-Tech Research Group's 2026 Data Quadrant Report  StreetInsider

Google News - Freshdesk 16 Jun 2026
competitor

Customer Support Ticketing Systems Market Is Going to Boom |• Zendesk • Freshdesk • ServiceNow

The customer support ticketing systems market is experiencing sustained expansion, with Zendesk, Freshdesk, and ServiceNow positioned as category leaders. This growth reflects broader industry trends:...

Google News - Freshdesk 10 Jun 2026
general competitor

News from the week beginning May 18th 2026

News from the week beginning May 18th 2026 -  Enterprise Times

Google News - Freshdesk 26 May 2026
strategy ai competitor

Freshworks Unveils Autonomous AI Agent for Customer and Employee Service

Freshworks Unveils Autonomous AI Agent for Customer and Employee Service  HPCwire

Google News - Freshdesk 22 May 2026
general competitor

Freshworks Announces Winners of 2026 Global Customer Awards

Freshworks has announced its 2026 Global Customer Awards, recognising organisations demonstrating excellence in customer experience delivery. The awards programme serves as a barometer for how enterpr...

Google News - Freshdesk 20 May 2026 4 sources
general competitor

Panasonic, Shopify among Freshworks’ 2026 AI service award winners

Freshworks' inaugural 2026 Global Customer Awards showcase six enterprise deployments—Panasonic, Shopify, Cineworld, New Balance, iPostal1, and Allied Universal—that have moved beyond pilot implementa...

Google News - Freshdesk 20 May 2026
general competitor

Refresh 2026 - mis-understood Freshworks wants you to look at where it's going, not where it's been. CEO Dennis Woodside makes his pitch

Refresh 2026 - mis-understood Freshworks wants you to look at where it's going, not where it's been. CEO Dennis Woodside makes his pitch  diginomica

Google News - Freshdesk 18 May 2026
general competitor

Freshworks Conference: AI Employee Experience Push Gains Steam as Freshservice Accelerates

Freshworks has executed a deliberate strategic pivot away from its legacy CX positioning toward employee experience, with Freshservice now representing its growth engine at $540 million ARR expanding ...

Google News - Freshdesk 17 May 2026 2 sources
general competitor

Freshworks Conference: AI Employee Experience Push Gains Steam as Freshservice Accelerates

Freshworks Conference: AI Employee Experience Push Gains Steam as Freshservice Accelerates  TradingView

Google News - Freshdesk 17 May 2026
general competitor

Service software drives AI strategy at Freshworks Refresh

Freshworks is positioning service software as the foundation for enterprise AI deployment, moving beyond point automation to embed AI agents directly into operational workflows. The company's Freshwor...

Google News - Freshdesk 14 May 2026

What happened in Zendesk this week

Platform changes, security updates, and honest opinions from someone who builds on Zendesk every day. One email, Fridays.

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