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Announcing WhatsApp re-engagement in the Agent Workspace

Announced on Rollout starts Rollout ends September 7, 2026 September 7, 2026 September 21, 2026 We're excited to introduce WhatsApp re-engagement in the Agent Workspace and Admin Center. Agents can now see the 24-hour messaging window status, browse and send approved templates when the window closes

• Announcing WhatsApp re-engagement in the Agent Workspace

  Zendesk Announcements 01 Sep 2026

  Announced on Rollout starts Rollout ends September 7, 2026 September 7, 2026 September 21, 2026 We're excited to introduce WhatsApp re-engagement in the Agent Workspace and Admin Center. Agents can now see the 24-hour messaging window status, browse and send approved templates when the window closes

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