Perk Boosts Employee Experience with Zendesk and HiBob Integration, Blending AI with Human Support digital terminal
Agentic AI deployment is failing at scale because organizations lack the data infrastructure to operationalize it, not because the AI models themselves are inadequate. A Teradata/Wakefield report reve...
Aissist.io's 2026 benchmark exposes a structural gap between vendor marketing claims and field performance that will force CX teams to recalibrate their evaluation criteria. The study synthesised over...
Microsoft has embedded agentic AI directly into Dynamics 365 and Microsoft 365 Copilot through the general availability of Sales Agent and Service Agent, eliminating the friction of parallel systems a...
Vonage's native integration with ServiceNow directly targets a structural inefficiency that compounds across every interaction: agents toggling between voice systems, case management, and account hist...
Microsoft has embedded agentic AI directly into Sales Agent and Service Agent, now generally available across Microsoft 365 Copilot and Dynamics 365, grounded in live CRM data via model context protoc...
SK Telecom's deployment of AI-generated star ratings across its T World retail stores represents a direct attempt to operationalise customer feedback at scale, moving beyond traditional post-interacti...
Aurora Mobile's EngageLab Showcases AI-First Omnichannel Customer Engagement Solutions at The MarTech Summit Hong Kong The Manila Times
Let's Do This launches Experience Agent, an AI agent built to solve the endurance industry's customer service problem Endurance Sportswire
SK Telecom's rollout of AI across T World stores represents a deliberate shift from customer satisfaction metrics toward operational intelligence and real-time consultation quality. The initiative spa...
Hi, I'm looking for a way in Zendesk to group edit and reorder macros. We have over 500 macros in our account, and doing it manually takes a lot of time and is tedious. Is there a way to fasten this p...
Aurora Mobile's EngageLab Showcases AI-First Omnichannel Customer Engagement Solutions at The MarTech Summit Hong Kong Macau Business
Aurora Mobile's EngageLab Showcases AI-First Omnichannel Customer Engagement Solutions at The MarTech Summit Hong Kong Taiwan News
Aurora Mobile's EngageLab Showcases AI-First Omnichannel Customer Engagement Solutions at The MarTech Summit Hong Kong markets.businessinsider.com
Aurora Mobile's EngageLab Showcases AI-First Omnichannel Customer Engagement Solutions at The MarTech Summit Hong Kong Media OutReach Newswire
NeonNow Promotes AI Automation for Contact Centres Let's Data Science
Announced on Rollout starts Rollout ends July 8, 2026 July 8, 2026 July 15, 2026 We're excited to announce the new AI agent activity dashboard EAP. This dashboard provides real-time visibility into yo...
Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource AOL.com
AI Rudder has partnered with Tonik, a Philippine digital neobank, to deploy AI-powered voice agents across the bank's customer service operations. The integration aims to enhance operational efficienc...
The traditional contact center metric stack—built around AHT and CSAT—is fundamentally misaligned with how AI-driven CX actually operates. As AI absorbs repetitive tier-one volume, human agents are in...
SummaryBetween June 25, 2026, 14:59 UTC and July 1, 2026, 21:51 UTC, customers using social channels, including WhatsApp, in multiple pods experienced issues where support request forms showed broken...
SummaryOn June 25, 2026 from 14:59 UTC to July 1, 2026 13:46 UTC, customers using social messaging channels (such as WhatsApp) experienced an issue where the “ask for details” form displayed broken or...
Announced on Rollout starts Rollout ends July 8, 2026 July 8, 2026 July 17, 2026 We’re excited to announce the general availability of Dropbox as a knowledge source. You can now connect Dropbox to you...
Klaviyo has introduced two AI-driven capabilities into its marketing automation platform: an AI Marketing Agent Composer and updates to its existing Customer Agent. The Composer appears designed to en...