iTWire TV: NiCE Bets Big on Australia as Agentic AI Rewires the Contact Centre iTWire
Transforming Customer Engagement With Agentic AI FTI Consulting
Beyond Chatbots: How AI Is Reshaping Kenya's Customer Interactions streamlinefeed.co.ke
Sierra AI Introduces Ghostwriter Platform for Automated Agent Development MLQ.ai
Announced on Rollout on March 30, 2026 March 30, 2026 To enhance security, Zendesk is offering a new setting that allows all accounts to enforce a maximum session duration for team members.This announ...
Hey r/Zendesk, I'm one of the founders of IBAM Solutions and we recently published our first app on the Zendesk Marketplace: Enhanced Zendesk Widget. The problem we kept running into: Zendesk Messagin...
Typewise's 2026 Agentic AI Index Finds 81% of Customer Service Teams Still Operating AI as Disconnected Tools PR Newswire
Curious how people actually use Zendesk macros in practice. The theory: set up macros for your common responses, use them constantly, save hours. The reality I keep hearing: macros are what the team l...
Agentic AI is finally starting to pay off for customer support Customer Experience Dive
Agent-Building Agent: Sierra Launches AI Customer Service Agents Builder WinBuzzer
Agent will capture issues and eventually debug code The Linear cloudy issue tracker and project manager has introduced an AI agent and plans to add AI coding assistance, with CEO and co-founder Karri...
Announced on Rollout starts Rollout ends March 30, 2026 March 30, 2026 March 30, 2026 We're excited to announce new reports, filters, and visualizations for the real time monitoring dashboards.This an...
Typewise's 2026 Agentic AI Index Finds 81% of Customer Service Teams Still Operating AI as Disconnected Tools Yahoo Finance
Announced on Rollout on March 26, 2026 March 24, 2026 Zendesk is pleased to announce an enhancement to the End session capability for messaging. Now, when an agent ends a messaging session manually, Z...
Jobis&Villains launches 24/7 voice AI contact center Jeomsami in South Korea - CHOSUNBIZ Chosunbiz
What's changing?At the beginning of March, Zendesk changed access to Support settings in Admin Center by restricting what other product admins in your account can access. For example, we’ve removed th...
Typewise's 2026 Agentic AI Index Finds 81% of Customer Service Teams Still Operating AI as Disconnected Tools finance.yahoo.com
Lucidya Launches Enterprise AI Agent Platform, Accelerates Regional Expansion The Globe and Mail
Announced on Rollout on March 25, 2026 March 25, 2026 We’re excited to announce the launch of the Custom Queues API, a comprehensive solution for accessing detailed, channel-specific queue metrics acr...
Announced on Rollout starts Rollout ends March 30, 2026 March 30, 2026 April 13, 2026 Zendesk is excited to announce the general availability of task lists, which are defined by admins and used by age...
Announced on Rollout on March 26, 2026 March 26, 2026 We’re introducing a new Conversation journey tab within the reporting dashboard in AI agents - Advanced.This announcement answers the following qu...
Typewise's 2026 Agentic AI Index Finds 81% of Customer Service Teams Still Operating AI as Disconnected Tools goSkagit
Announced on Rollout on March 26, 2026 March 24, 2026 Zendesk is pleased to announce an enhancement to the End session capability for messaging. Now, when an agent ends a messaging session manually, Z...
40+ Agentic AI Use Cases with Real-life Examples AIMultiple