← Back to news

Announcing updates to the AI-powered insights for real time monitoring EAP

Announced on Rollout starts Rollout ends September 7, 2026 September 2, 2026 September 7, 2026 We're excited to release additional capabilities for the AI-powered insights in the real-time monitoring dashboards EAP. This update adds AI-generated anomaly summaries for every anomaly, a feedback compon

• Announcing updates to the AI-powered insights for real time monitoring EAP

  Zendesk Announcements 03 Sep 2026

  Announced on Rollout starts Rollout ends September 7, 2026 September 2, 2026 September 7, 2026 We're excited to release additional capabilities for the AI-powered insights in the real-time monitoring dashboards EAP. This update adds AI-generated anomaly summaries for every anomaly, a feedback compon

• Alchemer Launches Iris, an AI-Native Customer Experience Platform Built for Action
  1 source 07 Sep 2026
• Zendesk Sell Is Retiring — Salesforce As the Alternative
  1 source 05 Sep 2026
• eGain Reports Fiscal 2026 Results: Total Revenue Up 3%, AI Customer Revenue Up 20%, Company Named a Leader in Gartner's First Customer Service Knowledge Management MQ
  4 sources 03 Sep 2026
• Phonely debuts Alma, a voice AI-centric LLM
  1 source 04 Sep 2026
• Release notes through 2026-09-04
  1 source 06 Sep 2026