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Announcing AutoQA tone calculation changes

Announced on Rollout on September 18, 2026 October 6, 2026 To improve accuracy and ensure Zendesk Quality Assurance's (QA) AI capabilities align with the highest regulatory standards, we are proactively updating the Tone category.This announcement includes the following topics: What is changing? Why

• Announcing AutoQA tone calculation changes

  Zendesk Announcements 09 Sep 2026

  Announced on Rollout on September 18, 2026 October 6, 2026 To improve accuracy and ensure Zendesk Quality Assurance's (QA) AI capabilities align with the highest regulatory standards, we are proactively updating the Tone category.This announcement includes the following topics: What is changing? Why

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